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From Chaos to Control is for anyone who wants better results with less work. Are you worried about going on vacation? Are you getting unpredictable results from a process? Are too many mistakes happening? If you answered “Yes” to any of these questions, then this book is for you. It explains how to standardize processes and create effective work procedures, getting predictable results in just five steps. It’s for operators, managers, and parents to organize processes, set expectations, and assign ownership. It reduces stress and improves results in manufacturing, service, administration, and even in your family!
- Sales Rank: #1219729 in Books
- Published on: 2011-10-13
- Dimensions: 8.00" h x .28" w x 5.25" l,
- Binding: Paperback
- 110 pages
About the Author
Joerg Muenzing is an expert in industrialization, rationalization, and turnaround management. He is the founder and President of Leanmap, an operations consultancy devoted to making the world more efficient. He holds a Master’s degree in business and a Bachelor’s degree in engineering. He is a Six Sigma Black Belt and certified auditor. He has set up new factories, managed global plant networks, and led major transformation programs in 14 countries. He speaks on the topics of accelerating innovation, lean transformation, cost reduction, and quality improvement. He has consulted with over 50 executive teams to bring their operations performance to a world-class level. Clients include Mercedes Benz, Franke, Landis & Gyr, Detroit Diesel, Navico, Techtronic, Gategourmet. He lives with his family in Switzerland.
Most helpful customer reviews
2 of 2 people found the following review helpful.
A Comprehensive Guide to Streamlining Your Business Processes
By Avid Reader
With a corporate background, I had always heard about 6-Sigma and quality control. I knew that big companies spent a lot of money on this type of thing because they have entire departments dedicated to quality control. With just that experience, I still did not fully understand what is at stake until I worked as a consultant for medium-size and smaller companies. I then realized how business processes can make or break a business--in particular, the efficiency or inefficiency of those processes. If you do not optimize your critical business processes, you can cause your business to fail. I'm still not an expert on it, but after reading this book, I did learn enough to make some significant changes myself. I didn't need a dedicated department of professional, high-paid workers to implement quality control and streamline my business processes. You can save a tremendous amount of money by simply following the steps outlined in this book.
The book is concise and to the point. The author first provides a good summary of Processes, Standard Operating Procedures, and Work Standards. Very easy reading. It then shows you how to build a Standard Operating Procedure, step-by-step, and how to document it and keep history on how the process changes. Several easy-to-follow examples are then included. They illustrate exactly how to put this theory to work in the real world and how simple it is. The author also outlines that this technique can be applied to ANY process in a business, and goes so far as to show how the technique can be applied on the home front as well. This just underscores how easy it is.
After I finished reading it (in a single day), I was able to start streamlining my processes. In particular, we have a big directory of files we use in our daily operations. It has always been a big mess since all the names are complicated because everyone uses their own naming rules, but I used the process outlined in this book to clean it up and put a standard operating procedure in place that will keep the directory clean and the names are standardized. Now we no longer have to take the extra time, and we eliminated the errors it created for our customers. We also addressed privacy issues once and for all. Now everything has a name that makes sense and everyone knows what it means. If someone needs to be trained on it, we have a simple description that explains it all.
This book should be carried in the briefcase of every consultant. The information is practical, detailed, and very valuable. I highly recommend it.
1 of 1 people found the following review helpful.
A decent little motivator with the basics, but not much substance
By Kevin
I'm in the process of writing my procedures for my small business. While I don't think the book is a total waste of time, it fell short in a few ways. First, it seems to be geared more toward manufacturing businesses, not service or retail. Second, it provides a VERY basic skeleton of how to write a procedure, some of which I'm not sure is completely relevant to all business. For example, the SIPOC-MOTIV parameter definitions seem a little much for some business types, and definitely makes the SOP more bloated; some allowance should be made for procedures that only need some of these parameters defined. Third, I was hoping on a little more depth on how to actually start writing an SOP, such as how to divide a business up so you can tackle a section at a time. A little more help on proper tools, software, and implementation would of been helpful also. For example, you can write your SOP all day long according to the book, but with no implementation and oversight, such as checklists (as employees by Starbucks), the SOP would collect dust in the corner. The only thing I really saw in the book in this regard was to put the SOP in a place everyone can access it. But active implementation seems necessary, and this book is silent on that point.
Still, it did get my creative juices flowing, and the FAQ section provided some helpful tips and motivators.
0 of 0 people found the following review helpful.
A godsend for any new manager
By Elizabeth L
This book was a godsend for me. I have a lengthy corporate background and recently took a new management position at a smaller company as a challenge to myself. Leading a small team of individuals who had some terribly wasteful procedures and practises in place was more than I bargained for. One by one, on the advice of "From Chaos to Control" I was able to implement new processes, and within 5-6 weeks, a team that could have gone by the wayside and dismissed as unproductive and wasteful was recognized company-wide as an example of success. Now other team leaders are being coached by me on how to reproduce the results. Highly recommend!
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